PRIVACY POLICY

OLIVA HOME ERICEIRA

Please read this Privacy Policy carefully. By providing us with your personal data, you acknowledge and accept the conditions described here, as well as the processing of your information in accordance with the applicable data protection laws.

1. WHO IS RESPONSIBLE FOR DATA PROCESSING?

GREEN OLIVA HOME, UNIPESSOAL LDA, hereinafter referred to as Oliva Home, is the entity responsible for collecting and processing personal data.
As part of its activities, Oliva Home may work with subcontracted companies or professionals to fulfil the purposes described in this policy, always ensuring full compliance with data protection regulations.

2. WHAT ARE PERSONAL DATA?

Personal data refers to any information, in any form (including sound or image), relating to an identified or identifiable person.
A person is considered identifiable when they can be recognised directly or indirectly by reference to a name, identification number, or one or more factors specific to their physical, economic, cultural, or social identity.

3. WHAT PERSONAL DATA DO WE COLLECT?

Bookings: name, email, phone number, address, payment details, and stay information.
Enquiries or contact forms: name, email, phone number, and message.
Newsletter or promotional subscriptions: name, email, and country.
Recruitment or collaboration (if applicable): name, email, CV, or other professional data.

When browsing our website, we may also collect technical information (e.g., IP address, browser type, operating system) for administrative or statistical purposes.

Oliva Home also receives data provided through external booking platforms such as Booking.com, Airbnb, and Expedia.

4. HOW DO WE COLLECT YOUR DATA?

  • Website forms
  • Emails
  • Phone calls or text/WhatsApp messages
  • External booking platforms (Booking.com, Airbnb, Expedia)
  • In person (for example, during check-in)

Data are securely stored, either digitally or physically, in compliance with the General Data Protection Regulation (GDPR).
Some information is essential for us to provide the requested service; without it, we may be unable to confirm your booking or respond to your enquiry.

5. WHY DO WE PROCESS YOUR DATA?

  • To manage bookings and stays
  • For billing and payment management
  • To send practical information about your stay or about Oliva Home
  • To request feedback or satisfaction surveys
  • To provide customer support and handle complaints
  • To send newsletters, promotions, or marketing communications (with your consent)
  • To comply with legal or administrative obligations
  • To carry out statistical or market analyses to improve our services
  • For recruitment or collaboration processes (if applicable)

6. LEGAL BASIS FOR PROCESSING

  • Performance of a contract: managing bookings, stays, and billing
  • Consent: newsletters, promotional communications, or surveys
  • Legal obligation: tax, accounting, or security requirements
  • Legitimate interest: customer service, service improvement, or fraud prevention

7. WHO DO WE SHARE YOUR DATA WITH?

Oliva Home only shares your data when strictly necessary, in the following cases:

  • With service providers acting on our behalf (e.g. booking platforms, accounting, marketing, or web maintenance)
  • With public or judicial authorities when legally required
  • With partners or companies that assist in providing services related to your stay (e.g. cleaning services)

In all cases, confidentiality is guaranteed, and data are used only for authorised purposes.

8. COOKIES

Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content.
Cookies do not contain information that directly identifies users. You can find more details in our Cookie Policy.

9. YOUR RIGHTS

Under the GDPR, you have the right to:

  • Access your personal data
  • Request correction or updates
  • Request deletion (“right to be forgotten”)
  • Request data portability
  • Object to or restrict processing
  • Withdraw consent, where applicable

To exercise these rights, please contact us at:

📧 info@olivaericeira.com
📫 Praceta da Abadia 3, 2655-432 Ericeira, Portugal

You also have the right to file a complaint with the Comissão Nacional de Proteção de Dados (CNPD).

10. DATA RETENTION

Your data will be kept only for as long as necessary to fulfil the purposes for which they were collected or as long as legal obligations require.
After that period, the data will be deleted or anonymised.

11. DATA SECURITY

Oliva Home applies technical and organisational measures to safeguard personal data and prevent loss, misuse, unauthorised access, or disclosure.
We also encourage users to take basic security precautions, such as using strong passwords and verifying the authenticity of websites they visit.

12. INTERNATIONAL DATA TRANSFERS

If data need to be transferred outside the European Economic Area, Oliva Home will ensure that the destination country provides an adequate level of protection or that contractual safeguards are in place in accordance with the GDPR.

13. POLICY UPDATES

Oliva Home reserves the right to modify this Privacy Policy at any time.
Any updates will be published on this website, along with the revision date.

14. CONTACT

For any questions or comments about this Privacy Policy, you can contact us at:

📧 info@olivaericeira.com
📫 Praceta da Abadia 3, 2655-432 Ericeira, Portugal
📞 +351 911 912 117